About - LEA Insurance

LEA INSURANCE BROKERS

OUR EXPERIENCE

Our four working directors have combined decades of experience in the insurance industry, many have or do hold positions on industry-related boards.

The principals’ combined experience, together with ten additional brokers operating from our Gold Coast office, enables LEA to offer a number of unique market specialisations.

Where to find us:

LEA Insurance Brokers Gold Coast Office is located in Bundall.

WHY CHOOSE LEA?

LEA Insurance Brokers is part of the Austbrokers Network, and are one of the largest Insurance Brokerages in Queensland with close associations to all of the major insurance companies.

Since commencing business in 1978 as Barry J Lea & Associates Pty Ltd, and with the amalgamation of Robina Insurance Brokers in 2005, LEA Insurance Brokers Pty Ltd has grown to become one of the strongest and most respected licensed insurance broking firms in Queensland.

As part of LEA’s commitment to remaining abreast of industry matters for the benefit of our clients, the company also supports the QPIB (Qualified Practising Insurance Brokers) program and is a member of:

National Insurance Brokers Association (NIBA)
Council of Queensland Insurance Brokers (CQIB)

WHY USE AN INSURANCE BROKER?

With so many insurance companies in the marketplace, which one provides the best value for money and right amount of cover for you? It’s easy to be overwhelmed and take short cuts without understanding the fine print and whether the policy is in fact suited to your specific needs.

Our Qualified Practising Insurance Brokers (QPIBs) will save you time, worry and money through their knowledge of the benefits, exclusions and costs of competing policies in the market.

Our understanding of the insurance market means we have the ability to negotiate competitive premiums on your behalf. LEA Insurance Brokers can also arrange and place your cover, and will provide advice on how to make the most of your insurance budget.

LEA Insurance Broker can offer you:

An Audit of your specific insurance needs;
Negotiation of competitive premiums on your behalf;
Professional advice about the most suitable package;
Value for your money; and
Time savings.

Contact Our Experienced Brokers

PROTECTING YOUR INTERESTS

Under the guidance of the National Insurance Brokers Association (NIBA) and the Corporations Act 2001, you can be assured that your best interests are the main concern for LEA Insurance Brokers.

Through ongoing professional education from the National Insurance Brokers Association (NIBA), We are up-to-date with the latest industry trends to provide you with quality advice.

We would like to draw your attention to our Privacy Policy, Financial Services Guide and Product Disclosure Statement information at the bottom of this page. General Advice on this website has been prepared without taking into account your objectives, financial situation or needs. Before acting on the advice, consider its appropriateness.

How We Can Help You - Making Life Easier

We have a dedicated claims team with years of experience to help you through what can be a difficult and traumatic experience.

In most cases personal property claims do not require a claim form, and advising us of the details is all that is required to lodge a claim. For commercial claims however, this is not necessarily the case, and choosing the right claim form can be confusing which is why we facilitate this.

Advice, support and assistance throughout the entire claims process. Notify us so we can ensure your interests are protected every step of the way.

We ask that all claims are notified through our office so we are able to provide advice and assistance from the initial contact, monitor the progress of your claim and ensure your interests are being protected until the claim is finalised.

Insurance Brokers Code of Practice 2014

The Insurance Brokers Code of Practice (the Code) promotes open, fair, honest and timely dealings with consumers.

LEA Insurance Brokers subscribe to the Code, and we are committed to creating professional relationships built on:
- trust,
- high standards of customer service (Code Service Standards),
- a free and transparent complaints and compliance review process
- abiding by any binding sanctions imposed on us under the Code for any breach.

You can access a copy of the current Code Here

The Code Service Standards:

We will comply with all relevant law

We will transparently manage any conflicts of interest

We will clearly tell you when we do not act for you

We will clearly tell you about the scope of our covered services

We will discharge our duties, diligently, competently, fairly and with honesty and integrity

We will clearly tell you how our covered services are paid for before we provide them and answer any questions you have

We will handle any money received in accordance with relevant law and any agreement with you

We will ensure that we and our representatives are competent and adequately trained to provide the relevant services and will maintain this competence

We will respond to catastrophes and disasters in a timely, professional, practical and compassionate manner in conjunction with any industry-wide response

We will ensure that we have an internal complaints and disputes handling process that meets the Code Complaints and Dispute process standards

We will support NIBA in promoting the Code and make information on the Code (including how to make a complaint) and our Covered Services readily available to you

We will not engage in activity or inactivity that is reasonably likely to bring the insurance broking profession into disrepute

Complaints and Dispute Resolution Process:

When things don’t go right, we want you to tell us about it. We have as part of the Code requirements an internal dispute resolution process, which is free of charge and will be conducted in a fair, transparent and timely manner. For further information on our Complaints and Dispute Resolution Process Click Here

Report a Concern to the Insurance Brokers Code Compliance Committee:

If you feel we have breached any part of the Code you can refer this directly to the Insurance Brokers Code Compliance Committee for investigation. For further information: Report a Concern with IBCCC

Making a difference

INSURANCE CLAIMS

1754

Claims Lodged

1369

Claims Finalised

$2.8M