This year will be the fifth year that LEA Insurance Brokers advises and arranges our insurance program. As you are aware, the IOR Group has grown considerably over the last few years, and now has over 250 employees and a large vehicle fleet consisting of over 75 Prime Movers and Rigids and 200 trailers. We are grateful for your excellent service over the past 4 years. We appreciate the way that you have taken the time to really understand our business and industry, which has enabled you and your team to respond effectively to our needs, including when we had claims. We look forward to continuing to work with you and your team in this financial year and into the future.

Stewart Morland
IOR Managing Director

Sadly we know that the legitimacy of most insurance companies should be brought to question, but LEA Insurance Brokers ease the difficulty of what could be an impossible situation. For nearly forty years I have had the peace of mind of being secured with LEA Insurance Brokers. They have REMAINED CONSISTENT in their attention to the clients and giving the best care and consideration in times of acute stress and helplessness of being at the hands of what could be malicious insurance company’s tactics. With LEA I have been spared the added aggravation of tearfully having to plead and reason after an incident to do right after having cheerfully taken our hard-earned money for every increasing premiums, year after year. Even the most diligent of insured cannot escape frustrations and calamities of life. From heartbreaking loss through human greed and/or devastation of nature any incident or accident, however we are “robbed” it is stressful enough without the added trauma of having to deal with that which comes from the “hoop-jumping” associated with the paranoia of suspicious insurance companies. Whether it be understandable vigilance on the part of the company due to the dishonest, or whether they are overzealously, even criminally, trying to hold off from settling through their unscrupulously set up “loopholes,” LEA has brought the encouragement that they will protect us misconduct. Its actually tragic how oftentimes, the insured, through crisis, can be made to feel as culprits rather than the victims. This is quickly eased knowing that there is an honest mediator such as LEA INSURANCE BROKERS. WHEREVER YOU ARE SITUATED IN THE COUNTRY, LEA will source the best fit for your insurance requirements and provide outstanding back up service for when those unexpected “nasties” of this life arise. Personally I would like to thank the personal brokers who have taken such good care of me over the decades, including my present, Glenda Kosters, as well as the excellent service of claims administrator through a recent event, Rebecca Slattery. This “family” always worked tirelessly to see a claim or a quote through to its best possible end.

Lucy Van P
Private Client
acp logo

Austbrokers Professional Services (‘APS’) and Austbrokers Cyber Pro (‘ACP’) are specialist financial lines insurance brokerages with a vast array of expertise in the professional indemnity, directors and officers and cyber insurance space. APS & ACP have built a strong relationship with LEA Insurance Brokers over the years. The team at LEA are always looking to ensure their clients have access to the most appropriate insurance coverage at the most cost effective pricing point and have regularly engaged with APS and ACP when it comes to delivering best in class financial lines insurance solutions for their clients. This engagement shows that LEA are always aware of their core value as insurance brokers, which is placing the client’s needs at the forefront of their minds. Troy and his team of highly capable insurance brokers bring a high level of professionalism to the broking industry and are a pleasure to deal with, ensuring the partnership between APS, ACP and LEA will continue to grow well into the future. Michael Joseph 
Director Austbrokers Cyber Pro Pty Ltd

Michael Joseph
Director Austbrokers Cyber Pro Pty Ltd

Troy and the Team at Lea Insurance have offered us competitive insurance for all areas of our business and personal needs. Any claims we have had made have always been thoroughly followed up and settled without delay. The team at Lea understand our business and give us the right advise and insurance solutions.

Dominic Tam
International Interiors

I cannot thank the Team at LEA Insurance Brokers enough. They have looked after all our insurance needs for over 10 Years. Their service is exceptional, and at all times professional. They proactively advise us of future insurance needs and detail options available. They are always informative and patient with our questions. When we do have an insurance claim, they provide the extra service of personally handling the matter, they guide us in completing our claim and then they attend to lodging our claim. Matt Dawe who personally looks after us is to be congratulated. George Fragos Director David Deane Real Estate – Strathpine Qld 4500

George Fragos
Director David Deane Real Estate

Dear Matt, I just wanted to pass on our appreciation of your services. You have managed our account for many years now and we are always impressed by your professionalism and knowledge of our business and insurance needs. Running a small business is very challenging these days and as a business owner it is reassuring knowing we have you handling all our insurance needs. We appreciate the various cost comparisons given each year to make sure we select the right policy and get a competitive package. I am also impressed that we have one point of contact and that in the times when we have had to make a claim you make the process easy and hassle free. I would have no hesitation in recommending you to other business owners for all their insurance needs. Kind Regards, Justin Lough

Justin Lough
Director RL Marine

"Paul has been my broker for many years now. When I was diagnosed with cancer he had everything sorted with my trauma package. I seriously couldn't of done it without him. A truly amazing man. Michele 4220"

Private Client

Rebecca, The owners of the property and myself wish to thank you for your amazing efficiency. You have been a pleasure to deal with and we are very grateful for your service. You are such an asset to LEA! Krysti MacRae Principal / Property Manager Elders Real Estate Alstonville

Krysti MacRae
Principal / Property Manager at Elders Real Estate Alstonville

To whom it may concern, Re: ROBERT KEANEY We are writing this letter to say a big thank you to Robert for his invaluable help in assisting us getting our business back up and running again after the TC Debbie. We like so many other businesses in the Whitsundays suffered extensive damage from the cyclone. We immediately contacted our insurers, Lea insurance who through QBE assigned Crawford and Robert Keaney to come and assess our damage. When Rob arrived to our store we immediately felt that he understood what needed to be done and he seemed like a man who would get things moving quickly and indeed three days later he had the restoration crew stripping and drying our store out. We were able to open our doors again two months later, 29th May after repairs and refits were completed. That in its self is quite an achievement when so many businesses are still closed today or only just starting to be repaired. We are so happy that we had Rob working with us and were able keep all our existing staff (bakers are not easy to come by) and get back to business much quicker than many others. If this was a job reference letter I would certainly recommend Rob to anybody; he knows what he’s doing and does it well! Thank You! Kevin and Marja Lamper Franchisees Brumby’s Whitsunday

Kevin and Marja Lamper
Franchisees Brumby’s Whitsunday

I was searching for an insurance broker in 2014 and by purely good luck, came across Matt Dawe. Our needs as a charity that organises a very unusual ultra marathon were a little out of the ordinary, and at the time I didn't know where to start. I am proud to say we are in our 5th successful year, and Matt is still our insurance broker. Matt has given us nothing short of exceptional customer service going above and beyond what would normally be expected, nothing is ever to much trouble and we have always had complete confidence in the protection he advises for us. Without insurance our charity could not operate, we are very grateful to Matt for his professional knowledge and support. Kind Regards, Mary-Anne Ackland

Mary-Anne Ackland
Ultra Marathon Charity Organisation

When I started work with the Mad Hueys, I realised that their Insurances were nowhere near the requirements we needed. I had met Matt O'Rourke socially through our local football club and thought I would contact him to address my concerns. Matt reviewed our company and existing policies thoroughly and identified what our company required. Matt's recommendations were to ensure our business was adequately insured but not over insured. Matt was very helpful and since bringing our business over to LEA Insurance he has been accommodating with all of our concerns and always in a timely manner. Nothing is a problem for Matt when it comes to helping us out even if it is not in his area of expertise, he will guide us to who or where we should go. Not only is Matt very professional he is also down to earth and easy to talk to.

Ryan Helton
Finance Manager

"I always find Paul very knowledgeable with all his products & when providing Policy options at any request he pays particular attention to our needs & requirements. Having been in the industry for many years he has seen many different circumstances & outcomes and as a result is well informed. I would not hesitate to recommend Paul Langdale . LG"

Private Client

Over the last 10 years that LEA Insurance have managed our insurance portfolio we have always found them to be efficient and thoroughly professional. We are always confident at each renewal period that our interests are adequately protected with each policy being reviewed thoroughly to suit our business needs. All the staff are very friendly and efficient and the claims process is also managed extremely well. We would highly recommend LEA Insurance. Rod Macleod Director – AHC Limited.

Rod Macleod
Director AHC Limited

In early 2017 we had the unfortunate experience of being involved in the devastation with came with Cyclone Debbie. With our house, cars, property and live stock all badly damaged or destroyed I woke up to the reality I had no idea what to do next, but what I did know is who to talk to: LEA Insurance. From the moment I talked to the amazing people at LEA Insurance I was assured that they had me covered and they knew exactly what to do. My mind was at ease and I had a moment to think just how lucky I am to have them on my team! To have a very experienced person as the single point of contact to handle all the different aspects of a large claim made the process run totally smooth and I could not image how I would have done it without LEA. For me, having the right broker is just as important as having the right insurance and LEA Insurance are truly world class! Adam McKinnon Director

Adam McKinnon
Director Klix Plus

Can’t thank Matt Dawe (LEA) enough for another smooth transition with our many entities. Over the years you have worked out how best to deal with our requests no matter how odd. I can honestly say I am confident with the quotes and final invoice you provide. Your patience and guidance makes my Office Managing that more streamline, for which I am grateful, thank you. Yours faithfully Trudy Matheson JP(Qual) Office Manager & Principal PA: Justin Ham & Liam McGrath

Trudy Matheson
Office Manager & Principal PA: Justin Ham & Liam McGrath

"During the 15 years of my relationship with Paul as my insurance adviser, I have always sought his council when there has been a change in my personal circumstances, legislation changes or any financial security questions I might have. Paul made it very clear to me in the beginning that there are always cheap and nasty policies in the market place but I Agree with him that I prefer a good policy over a cheap policy. "

Private Client

Hi Glenda I just wanted to thank you, Lea brokers, Crawfords, LGI group and CGU insurance. You have all been very helpful, professional, understanding and most impressively, very quick in settling the flood claims for our Company. You have actually been the complete opposite of the Big Bad Insurance Companies that don’t pay one reads, sees and hears negative press on constantly. In particular, I wanted to thank both you, personally, and Christine from Crawfords. You both were very fair and professional, you made the whole journey as stress free as possible. Could you pass on my thanks to the staff at Lea and CGU please. Yours John Gardner

John Gardner
Gateway Motel

"Paul has provided me with excellent advice regarding my personal insurance. Without Paul's advice and knowledge I would not have received a large lump sum payment from my insurance policy. I actually had no idea that I was entitled to make a claim under my policy. Paul gave me excellent advice and helped me through the claims process. Thank goodness Paul is my advisor."

Private Client

When our business was in a problematic insurance situation we were referred to Troy at LEA Insurance Brokers as a broker that may be able to help us. Troy and the team at LEA saved the day for us with their outstanding efficiency, dedication, persistence and professionalism. We could not be happier with the service we receive from them.

Antonella Lentini
Finance Manager United Cinemas Warriewood Cinema Complex NSW