Insurance Brokers Code of Practice 2014

The Insurance Brokers Code of Practice (the Code) promotes open, fair, honest and timely dealings with consumers.

LEA Insurance Brokers subscribe to the Code, and we are committed to creating professional relationships built on:
– trust,
– high standards of customer service (Code Service Standards),
– a free and transparent complaints and compliance review process
– abiding by any binding sanctions imposed on us under the Code for any breach.

You can access a copy of the current Code Here

The Code Service Standards:
  1. We will comply with all relevant law
  2. We will transparently manage any conflicts of interest
  3. We will clearly tell you when we do not act for you
  4. We will clearly tell you about the scope of our covered services
  5. We will discharge our duties, diligently, competently, fairly and with honesty and integrity
  6. We will clearly tell you how our covered services are paid for before we provide them and answer any questions you have
  7. We will handle any money received in accordance with relevant law and any agreement with you
  8. We will ensure that we and our representatives are competent and adequately trained to provide the relevant services and will maintain this competence
  9. We will respond to catastrophes and disasters in a timely, professional, practical and compassionate manner in conjunction with any industry-wide response
  10. We will ensure that we have an internal complaints and disputes handling process that meets the Code Complaints and Dispute process standards
  11. We will support NIBA in promoting the Code and make information on the Code (including how to make a complaint) and our Covered Services readily available to you
  12. We will not engage in activity or inactivity that is reasonably likely to bring the insurance broking profession into disrepute
Complaints and Dispute Resolution Process:

When things don’t go right, we want you to tell us about it. We have as part of the Code requirements an internal dispute resolution process, which is free of charge and will be conducted in a fair, transparent and timely manner. For further information on our Complaints and Dispute Resolution Process Click Here

Report a Concern to the Insurance Brokers Code Compliance Committee:

If you feel we have breached any part of the Code you can refer this directly to the Insurance Brokers Code Compliance Committee for investigation. For further information: Report a Concern with IBCCC