COMPLAINTS PROCESS

We are committed to providing outstanding services to our valued clients. If you are dissatisfied with our services, please contact us at;

To: Alan Graham
LEA Insurance Brokers
47 Ashmore Road, Bundall Qld 4217
E: alan@leaib.com.au
P: 07 5538 8988

We subscribe to the Insurance Brokers Code of Practice and the Australian Financial Complaints Authority (AFCA), a free customer service. If your complaint is not successfully resolved by our office within 45 days from the date reported to our office, it can be referred to AFCA to assist in making an independent assessment of your issue(s).

Their details are as follows:
•Online: www.afca.org.au
•Email: info@afca.org.au
•Phone: 1800 931 678
•Mail: Australian Financial Complaints Authority GPO Box 3 Melbourne VIC 3001